NEKO INU

NEKO INU 3-in-1 Pet Steam Brush

$17.99 USD
$21.60 USD $17.99 USD
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CHOOSE YOUR TEAM

About us

Welcome to NEKO INU - PET STORE, where we believe every pet is a cherished member of the family. Founded on the passion and commitment to pet wellness, our store was born from a simple mission: to offer high-quality, tested, and approved pet products that enhance the lives of pets and their owners.

NEKO

Hi, I'm NEKO! I love exploring new toys and have a keen nose for any scent of catnip. My mission is to ensure that every product deserves a tail wag!

INU

INU:
Kon'nichiwa! I'm INU! I'm in charge of testing all things dog-related. Can they withstand my energetic running and playful antics? Let's find out together!

JUXA

JUXA:
Hello, I'm JUXA! I'm an expert in comfort and coziness. My role is to make sure our products provide a soft bed for relaxation after a long day of chewing and frolicking.

LUSKA

LUSKA:
Hi there, I'm LUSKA! My specialty is interactive games and sharp eyesight. I test whether our toys are engaging enough to keep you from straying from your chewy adventures!

Mr.BARNEY

Mr. BARNEY:
Hello, I'm Mr. BARNEY! I'm all about importance. Do our products simply meet your pet's needs? I check if all our items meet the standards of your well-mannered pooch.

Customer Support at NEKO INU

At NEKO INU - PET STORE, we are committed to providing exceptional service and support to all of our customers. We understand the importance of quick and reliable assistance when it comes to caring for your beloved pets. Whether you have a question about our products, need help with an order, or require assistance with a return, our dedicated customer support team is here to help.
How to Reach Us:
- Email Support: Send us your request on off.neko.inu@gmail.com , and we will get back to you within 24 hours.
- Phone Support: Call us at +48573 449 193 for immediate assistance during business hours, Monday through Friday, from 9 AM to 5 PM. (Central EU time)

Order Tracking at NEKO INU

Stay informed every step of the way with our easy-to-use Order Tracking system. When you shop at NEKO INU - PET STORE, you gain access to real-time updates on the status of your order directly through our website. Here’s how you can keep an eye on your purchase from confirmation to delivery:

How It Works:
1. Order Confirmation: Once you place your order, you’ll receive an order confirmation email that includes your unique tracking number and a direct link to our tracking page.
2. Visit Our Tracking Page: Use the link provided in your email or log in to your account on our website and go to the 'My Orders' section to see live status updates.
3. Real-Time Updates: Our tracking system provides you with detailed information on your order’s journey, including shipment and delivery status.

Returns&Refunds at NEKO INU

- Return Window: You have 30 days from receiving your item to request a return.
- Condition for Return: Items must be unworn or unused, with original tags and packaging.
- Start a Return: Contact us at off.neko.inu@gmail.com to initiate a return. We will provide a shipping label and instructions.
- Damages/Issues: Report any defects or incorrect items upon receipt for immediate resolution.
- Non-returnable Items: Perishables, custom products, personal care goods, hazardous materials, flammable liquids, or gases are not returnable.
- Sales Items: Items on sale or gift cards cannot be returned.
- Exchanges: Return the original item and make a separate purchase for the new item.
- EU Customers: A 14-day cooling-off period applies, allowing returns without justification.
- Refunds: We will process approved refunds to your original payment method within 10 business days. Contact us if there's a delay.
For any further questions, reach out to us at off.neko.inu@gmail.com.

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