- Global Free Shipping: Enjoy 100% FREE shipping worldwide. 🌍📦
- Processing Time: Orders are processed within 24 hours (excluding weekends). 🕒✨
- Estimated Delivery: Expect delivery in 7-21 days (2-3 weeks), excluding weekends. 📅🚚
- Tracking Info: Receive a tracking number and status within 24 hours (excluding weekends). 📧🔍
- Signature Required: A signature is required upon delivery. 🖋️📦
- Multiple Items: Items may arrive separately. 📦📦
- Customs Delay: Customs may cause delays; we will keep you informed. 🛃🕒

If you have any other questions, feel free to contact us at office@nekoinu.shop. 🐾💚.

At NEKO INU - PET STORE, we're dedicated to providing exceptional service and support to every customer. 🌟 We know how important it is to have quick and reliable assistance for all your pet care needs. Whether you have a question about our products, need help with an order, or require assistance with a return, our dedicated customer support team is here for you. 🐾💼

How to Reach Us:

- Email Support: Send your queries to office@nekoinu.shop, and we promise to respond within 24 hours. 📧⏰

Count on us for reliable support whenever you need it—your peace of mind is our top priority! 🎈🐶

 Stay Informed Every Step of the Way with Our Order Tracking System! 📦✨

When you shop at NEKO INU - PET STORE, you gain access to real-time updates on the status of your order directly through our website. Here’s how you can keep an eye on your purchase from confirmation to delivery:

How It Works:

1. Order Confirmation:
Once you place your order, you’ll receive an order confirmation email that includes your unique tracking number and a direct link to our tracking page. 📧🔗

2. Visit Our Tracking Page:
Use the link provided in your email or log in to your account on our website and go to the 'My Orders' section to see live status updates. 🌐👀

3. Real-Time Updates:
Our tracking system provides you with detailed information on your order’s journey, including shipment and delivery status. 🚚📲

Stay updated and enjoy a seamless shopping experience with NEKO INU - PET STORE! 🐾🛍️

🌍 We offer fast and free worldwide delivery to bring our products to pet lovers everywhere! ✈️📦 

At NEKO INU - PET STORE, we offer a 30-day return policy! 🛍️✨

- Eligibility: Items must be in original condition, unworn/unused, with tags, and in original packaging. Don't forget your receipt or proof of purchase. 🏷️📦
- How to Start: Contact us at office@nekoinu.shop to request a return. If accepted, we’ll send you a return shipping label and instructions. 📧📬
- Damages/Issues: Inspect your order upon arrival and contact us immediately for any defects or wrong items. 🕵️🔍
- Non-Returnable Items: Perishables, custom products, personal care items, hazardous materials, sale items, and gift cards cannot be returned. ❌💡
- Exchanges: Return the unwanted item and make a separate purchase for the new one. 🔄🛒

European Union 14-Day Cooling Off Period: If your order is shipped into the EU, you can cancel or return within 14 days for any reason. Items must be in original condition, with receipt/proof of purchase. 🇪🇺🗓️

Refunds: Once we receive and inspect your return, we’ll notify you about the approval status. Approved refunds are processed within 10 business days to your original payment method. If more than 15 business days have passed, contact us at office@nekoinu.shop. 💳🏦

We’re here to help! 🐾💚